Manage your notifications

SafetyDocs tells you when something needs you: someone mentions you, asks for your approval, shares a document, adds you to a job or asks you to sign. Each notification shows in the app. Most can also reach you by email or SMS, and you choose which.

See your notifications

Choose the bell, above your avatar in the sidebar or on the bar at the foot of a phone. The number on it is how many you haven't read.

While the app is open, a new notification also appears for a few seconds in the corner. Choose View to open what it is about.

On the Notifications page:

• All shows everything, newest first under Today, Yesterday and Earlier. Unread shows only what you haven't read.
• Type narrows the list to one kind, such as Approvals or Jobs and signing.
• Choose a notification to open what it is about. That marks it as read.
• Several of the same thing arrive as one notification, such as "3 new replies", until you read it.

Notifications are kept for 90 days.

Mark as read, or dismiss

Each notification can be marked as read or unread, or dismissed, on its own.

To act on several at once, choose the icon at the start of a notification to select it. Choose more to add them, or hold Shift to take everything in between. A bar at the foot of the screen then offers Select all, Mark as read, Mark as unread, Deselect and Dismiss.

Select all takes every notification in the list as it is filtered, not only the ones on screen.

More than one organisation

The bell shows the organisation you are signed in to. Notifications about your other organisations wait there, and the page says how many, with Switch to go to them.

A job run by a company you don't belong to has nowhere else to show, so its notifications appear here with the company's name.

Choose what reaches you

1. On the Notifications page, choose Settings.
2. For each kind of notification, turn In app, Email and SMS on or off.

Changes save as you make them. They are your own settings and apply in every organisation you are in.

Things to know:

• Email is on for most kinds until you turn it off. SMS is off until you turn it on.
• SMS needs a mobile on your account, and is only sent when the organisation the notification is about has SMS on its plan.
• Account alerts and Security notices are for Admins, so only Admins see them. Account alerts are always on in the app and by email: they are how an organisation hears it is near a limit or that a payment failed.
• An invitation, or a nudge sent to you as a guest, goes to the email or mobile it was sent to whatever these switches say. Someone chose to send it to you.

When your organisation has turned one off

An organisation pays for the emails and SMS sent about its work, so its Admins can turn either off for a kind of notification, for everyone.

• Where the organisation you're signed in to has done that, a mark shows in place of your Email or SMS switch, and a line under the list names the organisation.
• You still get those notifications in the app, unless you've turned In app off.
• Your own choice is kept. It still applies to notifications about other organisations, and here again if the Admins turn that kind back on.
• An email or SMS reaches you only when both are on: your switch, and the organisation's.

Each organisation decides for notifications about its own work. If you're on a job run by another company, that company's Admins decide for that job.

Choose when email and SMS arrive

Under Schedule, in the same settings:

• Delivery hours. Turn it on and set From, To and the days. Emails and SMS that fall outside those hours wait until they next open. It starts at 7 am to 6 pm, Monday to Friday.
• One email a day. Turn it on and set the time. Your notification emails are gathered into one and sent then. It starts at 8 am.

Times are on your own clock: the settings show the time zone they use, which is your device's.

Either way, a notification shows in the app straight away. Account alerts are never held.

Fewer emails without changing anything

• Emails that can wait are held for five minutes, and several go as one email that lists them.
• Anything you read in the app before its email is due is left out. If you've read it all, no email is sent.
• A nudge to sign goes straight away, because someone asked for it.

Notification emails count towards your organisation's email limit. When it is reached, the notification still shows in the app and its email isn't sent. See your plan has the limits.

What happens next

Notifications you turn off for email or SMS still show in the app, unless you turn In app off too. You can change any of this at any time.