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Emergency Response Procedure - Violent/Terror/Hostage Incident

Policy · POLICY-70077

  • Version 2
  • Miscellaneous
  • Reads on any phone

The Violent/Terror/Hostage Incident Emergency Response Procedure is designed to help businesses prepare for and respond to violent emergencies. It gives clear instructions to keep staff and others safe during critical incidents.

It covers what to do during a hold-up or violent event: staying calm, staying safe, raising the alarm, and preserving evidence. It includes an Offender Description Tool to help capture details for the police, and an Incident/Near-Miss Report Form for reporting and follow-up.

Suitable for businesses across industries, including retail, hospitality and corporate offices, where staff may face potential violent threats.

Preview of the Emergency Response Procedure - Violent/Terror/Hostage Incident Policy

Emergency Response Procedure - Violent/Terror/Hostage Incident

PolicyVersion 2

Introduction

  • Do not panic and attempt to signal for help.

    • Maintain eye contact.

  • Do not argue - Do what you are told.

  • Never approach a person who is armed with anything that could be used as a weapon.

  • Never attempt to disarm the person if they have a weapon unless your life is in immediate risk and there is no other option.

    • If you have an opportunity to escape do so as quickly, quietly, and safely as possible.

    • If possible inform others and evacuate immediately.

  • Never try to defend or protect the workplace facilities, equipment, money if there is a risk of violence.

3 more sections

  1. Action during an incident
  2. Offender description tool
  3. Incident/near-miss report form

Written in full, ready for your business's details.

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What it covers

4 sections

  1. Action during an incident
  2. Offender description tool
  3. Incident/near-miss report form

Plus an introduction

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