See your plan

Plan and usage shows the plan attached to this organisation, how many team seats, active jobs, and subbie passes are in use, how much file storage is used, how long the audit log stays visible, and the usage meters that come with billing. SMS sent this month is one of those billing meters, and so are the AI credits used to convert files and translate documents (how AI credits work).

1. Open your avatar and choose Organisation.
2. Choose Plan and usage.
3. Read Usage on this plan, then Current plan and the billing meters beside it.

File storage

Each plan includes file storage for everything uploaded to your organisation: files in Documents and their new versions, files uploaded to convert, and pictures in written documents. Usage on this plan shows how much is used, such as "12 GB of 25 GB included".

• A file counts once its virus check finishes, at the size we checked. Previews, your logo and profile photos don't count.
• Each upload can be up to 100 MB, on every plan. A bigger file is refused, even if it gets as far as the virus check, and it isn't kept.
• When storage reaches 80% of what your plan includes, your Admins get one email. They get another only if it drops below 80% and passes it again.
• We never delete files because of storage.

Free includes 1 GB. When it's full, new uploads stop, including a new logo, until you delete files or choose a paid plan.

Bronze, Silver and Gold include 25 GB, 100 GB and 250 GB. Past that, uploads carry on and each extra GB is a usage charge for each month it's stored, on the plan's invoice. If your usage budget has no room for another GB, new uploads stop until the next period or until an Admin raises the budget. Files already stored stay, and are still billed.

Email limits

Emails your organisation sends count here: job shares, invitations to a job or your team, contact invitations, a nudge emailed to a guest, the email someone gets when they're added to a job, and notification emails to your own people, such as approval requests and document shares.

• Free can send 50 a day. The day starts at midnight UTC, which is 10 or 11 am in Sydney. When the limit is reached, an email that would go over isn't sent, and you see when you can send again. Free also includes 50 share emails a month.
• Bronze, Silver and Gold include 6,000, 15,000 and 30,000 a month. Past that, each 1,000 is a usage charge on the plan's invoice. If your usage budget has no room for them, the emails aren't sent and you're told why.
• When the limit or budget is reached, a notification still shows in the app, but its email isn't sent.
• Emails to your Admins about your account, such as usage and storage alerts, never count and are always sent.
• One email address can get up to 5 sign-in or verification codes an hour.

Usage budget and alerts

On a paid plan, template credits, texts, emails and file storage past your allowance are billed on the plan's invoice. An Admin can set a monthly budget for those charges under Plan and usage, in the currency you're billed in.

• When the next charge would go over the budget, it's refused. Someone getting a template or sending an email sees why, a text doesn't send, and uploads past your included storage stop. Storage you already have isn't refused: it keeps counting towards the budget each month. Buying credits up front doesn't count towards the budget and stays open.
• Choose the percentages of the budget that email your Admins. It starts at 50%, 80% and 100%. Each one sends once a period.
• A monthly plan's period is its billing period. An annual plan's year is split into months from its renewal date, though the charges still go on the yearly invoice.
• AI credits stop at your allowance, so they don't count here. How AI credits work.

Choose a plan

The plans are at the bottom of Plan and usage. Choosing one means you agree to the Terms of Service. Checkout shows what you'll pay before you confirm.

Payment method and invoices

On a paid plan, an Admin can choose Payment method and invoices under Current plan to change the card and see past invoices. It opens our payment provider's billing page.

If a payment for your plan fails, your Admins are told in the app and by email, and Current plan says so. Choose Update payment method to fix the card. Your plan stays on while the payment is tried again.

Early access offer

Organisations registered by 31 December 2026 get 30% off Bronze, Silver and Gold, monthly or annual. Checkout adds the discount when you choose one of those plans, and it stays while your subscription continues, including when you change between them. If your paid plan ends after 31 December 2026, choosing a plan again is full price.

Cancel a paid plan

An Admin can choose Cancel plan under Current plan, in Plan and usage, then confirm. The confirmation shows the date your plan ends. Your plan stays active until then, and you aren't charged for it again, apart from any usage charges already incurred. Your documents and templates stay. The refund policy says when we refund.

After you cancel, Current plan shows the end date. Choose Undo cancellation before then to keep the plan. You can also choose Downgrade on the Free plan, or contact us.

What happens next

Free job activity stays visible for 7 days. Paid plans keep 365 days. Read job activity for what that changes on a job.

If billing is not available, the page says plans are not available yet. Refresh once billing is configured.