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Aggression and violence

Verbal abuse, threats or physical violence from members of the public, clients or others on site towards workers.

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aggression and violence 무료 툴박스 미팅 자료

다른 이름: Aggression, Aggressive behaviour, Occupational violence, Violence, Aggressive people

aggression and violence 관리 방법

  1. Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people.
  2. Avoid working alone in public-facing or isolated locations; pair workers up or use regular check-ins with a supervisor.
  3. Provide duress alarms or mobile phones and agree a clear process for calling police when someone becomes threatening.
  4. Train workers to recognise warning signs, de-escalate conflict and withdraw to safety rather than confront an aggressive person.
  5. Record every incident of abuse or violence, including verbal threats, and review controls and support for affected workers afterwards.

일반적인 관리 조치를 효과가 큰 순서로 정리했습니다. 실제 작업과 현장의 관리 조치는 내 SWMS에서 정합니다.

Aggression and violence 관련 템플릿

템플릿 69개 모두 보기

업종별 SWMS

함께 나타나는 위험 요소

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