Aggression and violence 툴박스 미팅

무엇인가요

Verbal abuse, threats or physical violence from members of the public, clients or others on site towards workers.

확인할 관리 조치 (효과가 큰 순서)

1. Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people.
2. Avoid working alone in public-facing or isolated locations; pair workers up or use regular check-ins with a supervisor.
3. Provide duress alarms or mobile phones and agree a clear process for calling police when someone becomes threatening.
4. Train workers to recognise warning signs, de-escalate conflict and withdraw to safety rather than confront an aggressive person.
5. Record every incident of abuse or violence, including verbal threats, and review controls and support for affected workers afterwards.

작업 중 어디서 생기나요

aggression and violence 관련 SafetyDocs 템플릿의 작업 단계:

• Working in public areasManage public safety, aggressive people and dogs.출처: Surveyor
• Working remotely and/or aloneUnable to contact services in the event of an emergency; Aggression and/or violence출처: Hoarder Cleaning Plan

작업자에게 할 질문

1. 오늘 이 작업에서 어디서 aggression and violence 위험이 생길 수 있나요?
2. 가장 효과적인 관리 조치는 “Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people”입니다. 여기서 할 수 있나요? 할 수 없다면 왜 그런가요?
3. 이 현장에서 빠졌거나 제대로 작동하지 않는 aggression and violence 관리 조치는 무엇인가요?
4. aggression and violence 때문에 작업을 멈춰야 하는 때는 언제이고, 누구에게 알리나요?
5. 이 작업에서 위험 요소, 아차 사고, 사고는 어떻게 보고하나요?