Choose which notifications your organisation sends
Turn email or SMS off for a kind of notification across your organisation, see what is always sent, and how it works with each person's own settings.
Your organisation is charged for the emails and SMS sent about its work: they count towards its email limit and its SMS. An Admin can turn either off for a kind of notification, for everyone. Everything is on until you turn it off.
- Open your avatar and choose Organisation.
- Choose Notifications.
- For each kind of notification, turn Email or SMS off or on.
Above the switches, Sent so far shows the emails and SMS your organisation has used of what your plan gives. Plan and usage has the detail.
Changes save as you make them, and each one is recorded in the Audit log with who made it.
How it works with each person's settings
Each person still chooses what reaches them. An email or SMS is sent only when both are on: yours for the organisation, and theirs.
- Turning a kind off here stops it for everyone, whatever their own switch says.
- Leaving it on doesn't force it on anyone. A person can still turn their own email or SMS off.
- In app isn't yours to turn off. A notification whose email you stop still shows under each person's bell, unless they have turned In app off themselves.
- In their own settings, a person sees a mark in place of a switch you've turned off, with your organisation's name. Their own choice is kept, and applies again if you turn the kind back on.
These switches cover notifications about your organisation's work, whoever gets them. Someone from another company on one of your jobs follows your switches for that job. Your own people on another company's job follow that company's.
What these switches don't change
Some messages aren't yours to turn off:
- Account alerts and Security notices. They show with a lock. They are how Admins hear that a payment failed, a limit is near or SafetyDocs staff opened your organisation.
- Invitations and nudges sent to an email address or mobile. Someone chose to send each one, and it was counted against your limits when they did.
- Sign-in codes and other messages that aren't notifications.
People with a mobile and no email address
Someone who signed up with a mobile has no email address. When they're added to a job, they're sent an SMS in place of the email.
That SMS needs Email and SMS both on for Jobs and signing. With either off, they only find out in the app, the next time they open it.
The page says so under Jobs and signing while either is off.
If your plan has no SMS
No notification is sent by SMS, and the page says so with Upgrade. The SMS switches are off and can't be changed until your plan has SMS.
What happens next
A change applies to notifications from then on. An email or SMS that is already waiting to be sent, held for a person's delivery hours or their one email a day, leaves out anything you've turned off since. Turn a kind back on and it is sent again from then.
See your plan has your email limit and SMS use.