Aggression and violence
Verbal abuse, threats or physical violence from members of the public, clients or others on site towards workers.
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Charla de seguridad gratis sobre aggression and violence
También conocido como: Aggression, Aggressive behaviour, Occupational violence, Violence, Aggressive people
Cómo controlar: aggression and violence
- Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people.
- Avoid working alone in public-facing or isolated locations; pair workers up or use regular check-ins with a supervisor.
- Provide duress alarms or mobile phones and agree a clear process for calling police when someone becomes threatening.
- Train workers to recognise warning signs, de-escalate conflict and withdraw to safety rather than confront an aggressive person.
- Record every incident of abuse or violence, including verbal threats, and review controls and support for affected workers afterwards.
Controles habituales, del más eficaz al menos eficaz. Tu SWMS fija los controles para tu propio trabajo y tu obra.
Plantillas que cubren Aggression and violence
SWMS por oficio
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Legislación que citan estas plantillas
- WHS Act 201147 plantillas
- WHS Regulations 201147 plantillas
- OHS Act 2004 (Vic)38 plantillas
- Code of Practice: Construction work35 plantillas
- Code of Practice: First aid in the workplace35 plantillas
- Code of Practice: How to manage WHS risks35 plantillas
- Code of Practice: Work environment and facilities35 plantillas
- OHS Regulations 2017 (Vic)35 plantillas