Charla de seguridad sobre Aggression and violence

Qué es

Verbal abuse, threats or physical violence from members of the public, clients or others on site towards workers.

Controles que hay que revisar, del más eficaz al menos eficaz

1. Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people.
2. Avoid working alone in public-facing or isolated locations; pair workers up or use regular check-ins with a supervisor.
3. Provide duress alarms or mobile phones and agree a clear process for calling police when someone becomes threatening.
4. Train workers to recognise warning signs, de-escalate conflict and withdraw to safety rather than confront an aggressive person.
5. Record every incident of abuse or violence, including verbal threats, and review controls and support for affected workers afterwards.

Dónde aparece en el trabajo

Pasos de trabajo de plantillas de SafetyDocs que tratan aggression and violence:

• Working in public areasManage public safety, aggressive people and dogs.De Surveyor
• Working remotely and/or aloneUnable to contact services in the event of an emergency; Aggression and/or violenceDe Hoarder Cleaning Plan

Preguntas para el equipo

1. ¿Dónde podría aparecer aggression and violence hoy en este trabajo?
2. El control más eficaz es: «Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people». ¿Podemos hacerlo aquí? Si no, ¿por qué no?
3. ¿Qué controles para aggression and violence faltan o no funcionan en esta obra?
4. ¿Cuándo detendrías el trabajo por aggression and violence, y a quién avisarías?
5. ¿Cómo informamos de un peligro, un cuasi accidente o un incidente en este trabajo?