Complaints Register

The Complaints Register records each complaint you receive in one table, so you can track it from the day it arrives to the day it is closed.

It has a column for the complaint ID, the date received, the customer's name and contact details, a description of the complaint, the product or service affected, the responsible person, and the status. A row of prompts under the headings says what to enter in each column.

Written by SafetyDocs safety experts, who have been writing safety documents since 2004.