Customer Complaints Form

Use the Customer Complaints Form to record a complaint from a customer, whether named or anonymous. It captures the customer's details and preferred contact method, when and where the issue happened, and a description of the concern.

An internal-use section tracks what was done: who received the complaint, who it was assigned to, the register reference, any investigation and customer follow-up, the outcome, and final sign-off.

It suits any business that wants a consistent, traceable way to handle customer feedback and complaints.

Written by SafetyDocs safety experts, who have been writing safety documents since 2004.