The Threatening Situation Emergency Response Procedure guides staff in managing threatening situations effectively. It sets out clear steps to follow when faced with potential harm, so everyone involved stays as safe as possible.
It covers the emergency response actions, with an emphasis on staying calm to defuse tension and communicating in a way that prevents escalation.
An Incident/Near-Miss Report Form is included for reporting incidents or near misses and recording follow-up actions, for thorough documentation.