Aggression and violence
Verbal abuse, threats or physical violence from members of the public, clients or others on site towards workers.
Trang này hiện chỉ có bằng tiếng Anh.
Họp an toàn ngắn miễn phí về aggression and violence
Còn gọi là: Aggression, Aggressive behaviour, Occupational violence, Violence, Aggressive people
Cách kiểm soát aggression and violence
- Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people.
- Avoid working alone in public-facing or isolated locations; pair workers up or use regular check-ins with a supervisor.
- Provide duress alarms or mobile phones and agree a clear process for calling police when someone becomes threatening.
- Train workers to recognise warning signs, de-escalate conflict and withdraw to safety rather than confront an aggressive person.
- Record every incident of abuse or violence, including verbal threats, and review controls and support for affected workers afterwards.
Các biện pháp kiểm soát thường dùng, hiệu quả nhất xếp trước. SWMS của bạn quy định biện pháp kiểm soát cho chính công việc và công trường của bạn.
Các mẫu đề cập Aggression and violence
