Quality Management System
Introduction
Company is committed to developing and maintaining a Quality Management System (QMS) that demonstrates our commitment to customer satisfaction. This commitment is placed within an environment that has safety as a priority, is focused on the service it provides, and fosters continual improvement.
The purpose of this manual is to describe the scope of the quality system, define the accountabilities of all people involved, and provide procedures for testing and quality inspection for all activities. The manual is used to direct internal activities and inform external parties who require information about our quality systems.
This QMS Manual documents how we implement maintain and continually improve our QMS. It identifies the criteria and methods used to ensure the effective operation, and control of the system, and identifies the monitoring, analysis, information, and actions necessary to achieve business outcomes.
Senior management of the company determines the management of the external and internal issues that have an impact on the products and services that we deliver to our customers.
To understand the external issues, we will monitor and consider issues coming from:
legal and legislative requirements;
technology changes;
customer needs;
market competition;