Aggression and violence
Verbal abuse, threats or physical violence from members of the public, clients or others on site towards workers.
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aggression and violence免费班前安全会讲稿
又称：Aggression, Aggressive behaviour, Occupational violence, Violence, Aggressive people
如何控制aggression and violence
- Design work areas with physical barriers, controlled entry and clear exits so workers cannot be cornered by aggressive people.
- Avoid working alone in public-facing or isolated locations; pair workers up or use regular check-ins with a supervisor.
- Provide duress alarms or mobile phones and agree a clear process for calling police when someone becomes threatening.
- Train workers to recognise warning signs, de-escalate conflict and withdraw to safety rather than confront an aggressive person.
- Record every incident of abuse or violence, including verbal threats, and review controls and support for affected workers afterwards.
常用的控制措施，最有效的排在前面。你的 SWMS 要针对你自己的工作和工地确定控制措施。
涵盖Aggression and violence的模板
